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Webinar Power Hour: Collections Done Right

September 5 @ 9:00 am – 10:00 am

Rent collection is one of the most vital responsibilities in property management—keeping operations running smoothly, maintaining financial health, and ensuring compliance with legal requirements. For Assistant Managers and on-site staff, this task can often feel like a balancing act between enforcing policies and preserving positive resident relationships.

In this interactive webinar, participants will learn practical strategies and proven techniques to streamline the rent collection process while reducing delinquencies and avoiding conflict. Topics will include:

  • Establishing clear rent payment policies and communicating them effectively to residents
  • Best practices for tracking and following up on payments
  • Handling late payments, NSF checks, and payment plans with professionalism
  • Navigating fair housing and legal considerations in rent collection
  • Using technology and automation to increase efficiency and reduce errors
  • Building rapport and trust with residents while maintaining accountability

Whether you’re new to the Assistant Manager role or looking to sharpen your skills, this session will equip you with the tools and confidence to manage collections effectively and support the financial success of your community.

Event Details

Webinar Power Hour: Collections Done Right
September 5, 9 am to 10 am

Instructor
Ashely Dodenhoff, RVP, AOG Living

Pricing Information
FWAA Members: $29
Non-Members: $79
STAR Subscriber: $0 (become a STAR Subscriber!)

Continuing Education Credits (CECs)

This course qualifies for 1 CEC

Register Now

Cancellation Policy

All cancellations must be submitted in writing emailed to education@livefw.org FWAA Education Department at least 48 hours prior to class start time. Written confirmation will be sent via e-mail.  Substitutions are allowed, no shows will be billed. By registering for this program, you agree that you have read and understood the cancellation policy.

Venue Information

Event Contact Information
Gregory Ann Goldrick – gregory@livefw.org

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